Pasta Facioni Terms of Sale

The General Conditions of Sale referred to below regulate the sale of Facioni Stefano's products through the website These General Conditions of Sale are an integral part of any proposal, purchase order and purchase order confirmation of the products marketed in force on the date of the relative order. The General Conditions of Sale referred to below are to be understood as referring only and exclusively to the direct sale of the products to consumers.




All sales contracts will be concluded exclusively with the consumer's access to the website, using remote communication technology through the Internet.

The purchase orders sent must be exactly completed in all their parts and must contain all the elements necessary for the exact identification of the products ordered from all those included in the catalog, which can be consulted on the website, of the consumer and the place of delivery.

The purchase order sent to the Stefano Facioni Company is to be understood as a contractual proposal of the consumer expressed through electronic means.

The order confirmation by the Stefano Facioni Company sent to the consumer to the e-mail address indicated by him, will have the value of confirming the order data and accepting the contractual proposal.

The contract will be considered concluded and binding for both parties, when the purchase order confirmation is sent to the consumer. The Stefano Facioni Company reserves the right not to accept orders that are incomplete or not properly completed.




The Stefano Facioni Company will deliver the ordered products to the consumer through trusted couriers and / or shippers. Delivery will be made to the address specified when placing the order. The address indicated by the consumer for delivery may also be different from the customer's address.




The products will be delivered within 30 days from the day following the transmission of the order, in accordance with the provisions of art. 6 of Legislative Decree no. 185/1999.

The consumer who wishes to change the delivery address of the goods after placing the order, can request it directly by sending an e-mail to The request will be accepted if the Stefano Facioni Company has not already fulfilled the order.




The delivery costs of the purchased products are charged to the customer.

The delivery of the products will be subject to the payment, by the customer, of the relative price with the means chosen among those made available by the Stefano Facioni Company and communicated in correspondence in the section of the website dedicated to e- commerce.

Delivery conditions and terms other than those provided for in these General Conditions of Sale must be agreed in advance and accepted by the Stefano Facioni Company in writing.




The sales prices of the products listed in the catalog on the website are expressed in Euro and are to be understood, unless otherwise specified, inclusive of VAT and any other tax.

The prices of the products indicated on the site may be subject to changes. Each new price indication for each product will cancel and replace the previous price indications.

The prices applied will always and only those indicated on the site at the time of the purchase order by the customer.




See the following link:

Shipping prices




The Stefano Facioni Company assumes no responsibility for the use that the customer intends to make of the goods purchased. In the case of "defective" goods, the only charge borne by the Stefano Facioni Company will be that of its replacement. In no case the Stefano Facioni Company will be held responsible for the customer's loss of earnings.

The Stefano Facioni Company does not assume any responsibility for disservices attributable to force majeure of any nature and kind, if it fails to execute the contract within the agreed time. Force majeure causes, by way of example and not exhaustive, are the provisions of the Public Authority, the general or non-general strike of its own employees or of the carriers of which the Stefano Facioni Company will use for the fulfillment of orders, as well as any other circumstance that is beyond its control.




Once the online purchase procedure has been completed, the customer is responsible for printing and storing these General Conditions of Sale.

The information contained in the General Conditions of sale must be viewed and accepted by the customer before sending the purchase order, in order to fully satisfy the condition set out in Articles. 3 and 4 of Legislative Decree no. 185/1999.

Acceptance takes place by marking the appropriate space on the site. Failing this, the order cannot be executed.




The customer who wishes to cancel the order sent, can do so by formulating his request directly to the e-mail address the request will be accepted if the order has not yet been processed.

Pursuant to art. 5 of Legislative Decree no. 185/1999, the customer who for any reason is not satisfied with the purchase made, has the right to withdraw from the stipulated contract and to return any ordered products already delivered, without any penalty and without specifying the reason.

The right of withdrawal must be exercised by the customer, under penalty of forfeiture, by sending a registered letter with return receipt to Azienda Stefano Facioni, VIA GIACOMO MATTEOTTI 23 02047 - Poggio Mirteto (RI), no later than ten working days from receipt of the products.

If the withdrawal is made in compliance with the conditions indicated above, the amount paid for the products and the delivery costs is credited to the buyer.

The refund will be free and made in the shortest possible time, and in any case within 30 days from the date on which the Stefano Facioni Company becomes aware of the Customer's exercise of the right of withdrawal. The cost of transporting the goods in the return phase will be charged to the customer.

The returned products must be received by the Stefano Facioni Company within 30 days from the delivery date.

Returned products must be returned intact, unused and in the original packaging. If unusable, the original box can be replaced with another of equivalent size and strength.

The only expenses charged to the customer for exercising the right of withdrawal will be those directly for returning the products to the Stefano Facioni Company.




The customer who purchases from the Stefano Facioni Company will have the right to return the purchased products and request the replacement of the goods in case of their possible damage during transport or breaking of the seals. This right must be exercised by the customer, under penalty of forfeiture, no later than two days after receipt of the package, by contacting the Stefano Facioni Company directly.




The customer can pay for the products ordered by:

- credit card.

- advance bank transfer

- paypal

If an invoice is required, the customer must contact via the email address.

Payment by credit card will take place through PayPal ™, a very simple system to use but at the same time able to ensure a total guarantee of payment security. Bank connections, for credit card payments, will take place in secure environments.

Using the payment by bank transfer in advance, the order will be processed after the verification by the Stefano Facioni Company of the credit. To speed up the order fulfillment operations, the consumer must indicate in the reason for the transfer, the name of the customer and the order number.




Any dispute relating to the application, execution, interpretation and violation of the contract stipulated online by the Customer with the Stefano Facioni Company will be subject to Italian jurisdiction.

For any dispute between the parties in this regard, the Court of the place of residence or domicile of the Customer will be competent, if located in the Italian territory.

If the Customer's domicile or his residence should be within the Italian territory, the competent court will be that of execution of the contract.



The contracts stipulated online by the Customer with the Stefano Facioni Company will be governed by Italian law.

Although not expressly provided here, the laws applicable to the relationships and cases provided for in the contract stipulated online by the Customer with the Stefano Facioni Company will apply.

Pursuant to art. 1341 and 1342 of the Civil Code, the Customer declares to have carefully read and expressly accept the aforementioned General Conditions of Sale of the Stefano Facioni Company.

For the communications provided for in the General Conditions of Sale, the Customer can contact the Stefano Facioni Company through the following contact details:

  • Tel / Fax: 076522197
  • E-mail: